Submitted by: Jennifer Mears

There is an old saying in business, Tell me how you will measure me and I ll tell you how I will behave .

This underlines the importance of feedback in the day-to-day operations of business.

Feedback can be used to course-correct employees who perhaps can be working more productively

and in tune with the management s goals.

Feedback can also be used to encourage employees to keep up the good work.

Understanding how to give good feedback is important because:

? It stops small issues become large, disruptive ones

? It helps build trust in working relationships

? It promotes professional and personal growth

? It acknowledges individual and team achievements

? It resolves any misunderstandings

Being able to give effective feedback improves employee productivity, morale and makes the workplace

more enjoyable and rewarding.

How to Give Good Feedback

1. Feedback should be helpful and supportive

Always try to ensure that the person is expecting some feedback and is ready for it. It s worth asking

them for their assessment of a situation before providing your feedback. Feedback should always be

helpful and supportive, and not just used as a way to chastise employees.

2. Be Specific and Sincere

It s important that feedback remain objective at all times. Keep to the actual behavior you observed

and not personality traits. You re much too chatty! could be better expressed as I observed you

were away from your desk for long periods and I am worried about your productivity . Avoid vague

statements and inferences.

3. Be Sincere

Use I statements I saw I heard..I felt . Describe how the behaviour affects you and use sincerity

to get your message across. Don t give out praise if you feel it really wasn t deserved.

4. Provide Balance

Always try to give out a balance of positive feedback and feedback for improvement. It s always bette

to end with a positive comment and to encourage a response to the feedback. Remember, it s much

easier to de-motivate someone than motivate them.

5. Ensure Timely Feedback

Feedback loses its effectiveness and negative if it is delivered too long after the situation under review.

Don t hold-back feedback of any kind and try to give it as close to the event as you can.

Providing Positive Feedback

Positive feedback is used for when somebody did something well. A very simple method exists for giving

positive feedback:

? Describe what the person actually did or said

? Describe why this action was effective

Ensure the What and Why method uses the points covered above. An example could be:

I am very happy with your improvement report and summary. It was clear, concise and has raised a

number of points I will be acting on. Well done.

Providing Feedback for Improvement

Similar to positive feedback a good approach for feedback for improvement (remember not negative

feedback !) is:

? Describe what the person actually did or said

? Show them a more effective approach

? Explain why that would have been bette

An example; I feel your comments about the improvement report came across as sarcastic and were

too general to be helpful. If you keep your reports objective and express your concerns clearly and

concisely we could really use your input .

Following some of the above tips will help you build up your team leadership skills and improve your supervisory managementtechniques as well as motivate and direct your staff.

About the Author: Jennifer Mears is a freelance author who writes about various computers and business training topics, To know more about Jennifer’s Training ideas please visit.

progressivetraining.ie

Source:

isnare.com

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